Customer Success manifesto
How to Get Clients to Stay Longer, Feel Happy and Achieve Better Results
Are built easily when you have a Fulfillment Funnel™.
A Fulfillment Funnel is three simple parts:
1. The Optimized Journey – The journey you take your clients on that reduces drop-offs/refund requests while increasing success, testimonials, and referrals.
2. The Profit Multiplier – The synergistic offers that you sell to existing clients at the appropriate time to keep serving them well and increasing your average client engagement by 4x.
3. The Team Optimizer – This is the glue that holds the Fulfillment Funnel together. Once you built the funnel, the team is responsible for maintaining and optimizing it so that clients get better results, stay longer, and bring you more referrals without burning out the fulfillment team.
or you can get our help. We’re fine either way, but we want to be upfront saying that we would love to hangout and support along the journey.
If you want to find out more about our consulting services scroll to the bottom of the page and book a call with us.
Here are the symptoms of a broken journey... If you're struggling to onboarding more than 20, 30 or even 60 clients a month smoothly, or if you find that clients are ghsoting you and dropping off in the first 6 to 8 weeks in the program... It's time for a revamp process.
Here are the symptoms of a broken back end... If you aren't retaining 80% of your clients after their first engagement/contract with you, or if your cost of acquisition is increasing while your profitability is decreasing, we can help you multiply those profits.
Here are the symptoms of a broken Fulfillment Team... If you aren't retaining 80% of your clients after their first engagement/contract with you, if you have to deal with client complaints, or if you feel like if you step out of fulfillment everything will break... We can help.
You don’t have the book yet?
If you want to have Raving Fans who get great results working with you, bring referrals, share testimonials, and are one of the things you’re more proud of, that’s what we will focus on while working together.
If you feel like stepping out of fulfillment will decrease the quality of the relationships being built with the client, we will help your team to step up and create great Relationships at Scale without you as an owner being involved in all the day to day operations.
Send us a message and let’s see how we can crush it together.
